Becoming a Citizen-Centered Government Through Best Practices in Web Management

Open-File Report 2004-1359

In Cooperation with the Performance Institute

Executive Summary

Introduction

Chapter 1. Web Management Best Practices in the Federal Government

Chapter 2. How to Become a "Best-in-Web" Organization

Chapter 3. A Closer Look at "Best-in-Web" Organizations

Selected References

Appendix 1: Definitions

Appendix 2: The Questionnaire

Apprendix 3: Interview Questions (to Most Participants)

Appendix 4: Interview Questions to FirstGov

Appendix 5: Detailed Findings from the Qustionnaire

Appendix 6: Compilation of Responses to the Questionnaire

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